Job Status: Full Time, Non-Exempt
Job Site: Lane County office
Hours: Monday-Thursday, 7:30am – 6:00pm
Pay Range: $14.00 – $18.00 per hour DOE
Supervisor: Operations Manager
Consulting Supervisor: Director of Lending
Purpose of Position: Community LendingWorks (CLW) is a non-profit CDFI which provides access to capital to surrounding target markets for consumer and business loans. NEDCO (Neighborhood Economic Development Corporation) is a non-profit organization with a mission to collaboratively build human and capital assets to strengthen neighborhoods and broaden participation in community ownership and governance. The Office Assistant acts as the first point of contact for clients, community partners, and visitors. The position is part of a team responsible for organizing and coordinating high-level service while maintaining a pleasant, inviting, efficiently run workplace for clients and other staff. This position will also be vital in supporting the lending staff in Lane, Marion, and Clackamas county offices. This function includes activities such as answering client inquiries/questions, receiving and handling sensitive personal information, using Nortridge loan servicing software, and ensuring proper signage is displayed in the office among other duties. In addition to administrative duties, this position is also responsible for ensuring that the organization complies with State, Federal, and grant partnership requirements.
- Answer phone, email, and walk-in inquiries from the public. Assist prospective clients in understanding our services; schedule incoming clients for workshops and appointments, accept loan payments.
- Frequent use of office technology including; data entry into online and local databases and spreadsheets, scanning and uploading documents, faxing, Microsoft Office suite.
- Compile and maintain complete and accurate client files including but not limited to; ensuring insurance is obtained and documented, processing DMV title liens, UCC liens, boat title liens, contacting other lenders to facilitate loan payoffs/title transfers.
- Perform general office duties as directed including but not limited to; maintaining adequate inventory of office supplies and promotional materials as well as coordinating office technology needs and assisting in troubleshooting technology issues.
- Coordinate remote office duties as needed
- Creation and editing of loan application forms, internal office forms, promotional materials, and promissory notes.
- Editing and maintaining current underwriting and loan policies/procedures.
- Coordinate and compile information packets and agendas for monthly Board of Directors meetings.
- Track and calendar regular grant reporting requirements, create grant reporting narratives and work closely with finance department and co-workers to ensure timely and accurate submission of grant reports.
- Promote and maintain effective relationships with community partners and staff
- Contact delinquent borrowers on a weekly basis to collect on loans, set up payment arrangements, etc.
- Draft correspondences to borrowers, partners, and other organizations.
- Other specific projects as assigned or developed
Requirements (Knowledge, Skills, and Abilities):
- Exceptional ability to track a high volume of loans, deadlines, and details to ensure efficient work flow is maintained.
- Experience working in a constantly changing environment and the ability to learn quickly.
- Willingness and ability to adapt quickly as program needs evolve; must thrive in a fast-paced work environment.
- Ability to remain calm and professional while working with clients under stressful circumstances.
- Exceptional organization and both written and verbal communication skills.
- Experience taking, recording and tracking payments for a high volume of clients.
- Must have excellent computer, communication and organizational skills.
- Proficient in office technology including databases, scanning, faxing, etc.
- Proficient in Microsoft Office suite applications including Word, Excel, Outlook, Publisher, as well as Adobe.
- Ability to work with people from diverse backgrounds.
- Ability to travel in Marion, Lane, and Clackamas county offices as needed.
- Ability to work set schedule Monday – Thursday (10 hr. days).
- Ability to work independently and to contribute as a valuable member of an integrated team.
- Independent problem-solving skills; ability to identify issues and creative, feasible solutions
- Must be proficient in basic math functions; basic knowledge of lending and credit is preferred
- 2+ years of experience preferred and/or an Associate’s or Bachelor’s Degree
Bilingual English/Spanish Preferred – For bilingual positions: applicants bilingual in English and Spanish (both written and verbal) will be given strong preference.
To Apply: Send resume and cover letter describing your interest in the position and relevant experience to firstname.lastname@example.org with the subject line “Office Assistant”. Positions will be open until filled, but resumes received by Friday, February 2nd will be given priority.